AuthorDetails - Web of Science

BANDIRMA ONYEDI EYLUL UNIVERSITY
Koc, Erdogan (Koc, E)

Q1 CATEGORY

Q2 CATEGORY

Q3 CATEGORY

Q4 CATEGORY

BANU SCORE

This author name (ekoc) is same as the username in your corporate e-mail address of Bandırma Onyedi Eylül University.

Title	Work Type	WoS Index	Quartile	Citations	BANU Score
The Influence of Introversion-Extroversion on Service Quality Dimensions: A Trait Activation Theory Study	Article	SCI, SSCI	Q2	4	60
Houston, we have a problem!: The use of ChatGPT in responding to customer complaints	Article	SSCI	Q1	27	40
Total Score:					100

Title	Work Type	WoS Index	Quartile	Citations	BANU Score
Factors Influencing Intercultural Sensitivity of Hospitality Employees	Article	ESCI		9	18
Total Score:					18

Title	Work Type	WoS Index	Quartile	Citations	BANU Score
The influence of colour of lighting on customers' waiting time perceptions	Article	SSCI	Q3	14	37.5
Do Women Make Better in Tourism and Hospitality? A Conceptual Review from A Customer Satisfaction and Service Quality Perspective	Review	ESCI		16	40
Development of hospitality and tourism employees' emotional intelligence through developing their emotion recognition abilities	Article	SSCI	Q1	37	80
Total Score:					157.5

Title	Work Type	WoS Index	Quartile	Citations	BANU Score
The Influence of Employee Attractiveness on Service Recovery Paradox: Facial Recognition and Eye Tracker Analyses	Article	ESCI		3	24
Turkish Tourism and Hospitality Students' Social Anxiety and Avoidance	Article	ESCI		14	40
Service failures and recovery in hospitality and tourism: a review of literature and recommendations for future research	Review	SSCI	Q1	99	100
Introduction to Emotional Intelligence in Tourism and Hospitality	Editorial Material	BHCI		1	15
Emotions and Developing Emotional Intelligence in Tourism and Hospitality Businesses	Article	BHCI		12	32
Measuring Emotional Intelligence in Tourism and Hospitality	Article	BHCI		0	32
Total Score:					243

Title	Work Type	WoS Index	Quartile	Citations	BANU Score
FOOD AND DRINK TOURISM: PRINCIPLES AND PRACTICES	Book Review	ESCI		0	35
Service quality in leisure, events, tourism, and sport	Book Review	SSCI	Q1	2	35
Employee Attractiveness and Customers' Service Failure Perceptions	Article	SSCI	Q1	30	80
The Routledge Handbook of Consumer Behaviour in Hospitality and Tourism	Book Review	SSCI	Q1	1	35
SPECIAL INTEREST TOURISM: CONCEPTS, CONTEXTS AND CASES	Book Review	ESCI		0	35
Total Score:					220

Title	Work Type	WoS Index	Quartile	Citations	BANU Score
Practical tourism research, 2nd edition	Book Review	SSCI	Q1	0	35
Neuromarketing aspect of tourism pricing psychology	Article	SSCI	Q1	37	60
Tourist Behaviour: An International Perspective	Book Review	SSCI	Q1	1	35
Introduction: Service Failures and Recovery	Editorial Material	BHCI		1	15
The influence of customer participation on service failure perceptions	Article	SSCI	Q3	40	25
Emotions and Emotional Abilities in Service Failures and Recovery	Article	BHCI		13	18
Cross-Cultural Aspects of Service Failures and Recovery	Article	BHCI		4	40
Hospitality Employees' Future Expectations: Dissatisfaction, Stress, and Burnout	Article	ESCI		26	32
Total Score:					260

Title	Work Type	WoS Index	Quartile	Citations	BANU Score
Destination competitiveness, the environment and sustainability challenges and cases	Book Review	SSCI	Q1	1	35
Risk and safety management in the leisure, events, tourism and sports industries	Book Review	SSCI	Q1	3	35
Total Score:					70

Web of Science Core Collections

Core Collection	Total Document
Social Sciences Citation Index (SSCI)	14
Emerging Sources Citation Index (ESCI)	7
Book Citation Index – Social Sciences & Humanities (BKCI-SSH)	6
Science Citation Index Expanded (SCI-EXPANDED)	1

Relational network of publications with academicians in BANU

Scientific publications in international cooperation